Thank you for visiting and shopping at Cloudstyle.com. Following are the terms and conditions that constitute our Shipping Policy.
Shipping Rates & Delivery Estimates
On our online store, free shipping is available for orders over $99.99! If your order amount is less than $99.99, then we'll charge $15 for regular shipping fee, $15 more to upgrade to Express Shipping.
The estimated delivery time of Express Shipping by DHL is 4-7 business days. However, our products all have a "2-5 business days" lead-time. (It shows on every product page)
Explanation of "Lead-time"
Our products all need a lead-time to make & prepare, and we ship the goods based on the Lead-time.
Lead-time refers to the preparation time before shipping, ensuring that customer can receive the product within the range of his preset time. Every order could not skip this step.
Generally, the time from you placed the order till you receive it is the lead-time plus shipping time.
All orders will be accepted and processed within 24 hours on weekdays. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, the lead-time may be extended and shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email in advance.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped, which contains the tracking number(s) of your package. The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Cloudstyle.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Cloudstyle.com is not liable for any products damaged or lost during shipping.
However, if you received your order damaged, please contact the shipment carrier to file a claim. Or you can contact us for help if you have problems in dealing with it.
Please save all packaging materials and damaged goods before filing a claim.
Other policies about Cloudstyle
Return & Refund Policy provides detailed information about options and procedures for returning your order.
Size Guide offers the way how to measure & choose the fitted size.
Payment Methods displays the different ways you can use to pay for the order.
Customer Service shows our determination to serve our customers much better.