FAQ

Sorry, due to shipping restrictions, we can only ship to the US and are unable to deliver to other regions and countries.

We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on the shipping type. The Free Shipping takes about 14-20 business days, and the Express Shipping by DHL is 5-7 business days. Delivery details will be provided in your confirmation email.

On our online store, free shipping is available for orders over $99.99. If your order amount is less than $99.99, then we'll charge $15 shipping fee.

Of course you can. Please contact us before your order is shipped. We will cancel your order. If you need to modify your order, please contact us asap after placing it. Otherwise, your order may already be in the processing stage and cannot be changed.

You can click here to track your order. Please note that if your package has not been sent yet, you are unable to check the order status. Once your package has shipped, you can follow its delivery status.

We have directions for finding your size on our website at the following links: Size Guide. If you have further questions, please feel free to contact us.

Sorry, our website does not currently support customization and only sells finished products. Or you can tell us what kind of product you want, and we will find the same style for you.

You have up to 15 days from the date you receive all your items to request a return or exchange with Cloudstyle. Items must be in their original condition—unworn and unwashed.

Note: We do not cover the return fee (except for our responsibility).

To learn more, please check our return policy here.

Yes. You can contact us for an exchange, and we will provide exchange service for you.

Sorry, the special product (70% off) is non-refundable and non-exchangeable. So please be sure to confirm the size before placing an order. If you are confused about size, please feel free to contact us.

We accept all of the following forms of secure online payment: PayPal, Credit Card via PayPal, and Credit / Debit Cards directly. Please click here to learn more.

You can contact us through our contact page! We will be happy to assist you.