Return Policy

Cloudstyle 15 DAY GUARANTEE

At Cloudstyle, return & refund are super easy and convenient, we strive to provide amazing products and guarantee 100% customer satisfaction. Cloudstyle offers a 15-day Warranty for all products. Each return request will be dealt with within 24 hours during weekdays.

 

RETURN PROCESS

  1. You have 15 days to apply for a return since you receive the order. Please email our customer service email address: support@cloudstyle.com
  2. Please elaborate on the reason why you want to return the item, and then our after-sales department will contact with you and send the return address.
  3. Please make sure that the items you return are salable (see below), otherwise it is not acceptable to us to provide exchanges or issue refund for you.

IMPORTANT NOTES

  1. The returned item should be unworn (aside from trying it on), unwashed, devoid of any stains, scuffs, tears, or weird smells, and needs to be in its original packaging with the manufacturer tags.
  2. You are responsible for return shipping fee if the return is caused by yourself. Please choose economical/standard shipping method.
  3. Please contact us for further questions, we will do our best to assist you.

We'll always inspect the products strictly before we ship out the products. In case of damages during the shipping, please contact us by email to inform us regarding the damaged products. We will always be here to help you and solve the problems together with you.

 

RETURN ADDRESS

Consignee Name: Fiona
Telephone number: 1 526 749 4302
Address: 1531 S Washington Ave Suite 3, Piscataway, New Jersey 08854, United States
Email: support@cloudstyle.com

Notes:

1. Before turn back, please contact us to get a number. Packages are unable to enter into our warehouse without the number.
2. Telephone service is only available on weekdays at 8:30pm - 12:00pm EST

 

RETURN SHIPPING FEE

We'll provide a return label for the following types of situations:

  1. Product defects: poor quality materials, zipper defects, rip or tear
  2. Wrong/missing item from the package. 

However, we don’t cover the return shipping fee in the following situations:

  1. Unsuitable size/order the wrong size
  2. Changed mind/Never wanted/No longer needed due to personal reason after we ship the package out or the package has delivered.

 

Attention:

If you are not sure about the size you need to order, please contact us before purchase.

Due to different shooting environments and monitors’ color bias, color difference is inevitable.

If you changed your mind and never need the item, please inform us before shipping.